Cathay Pacific

Q: What is my baggage allowance?

Baggage allowance varies by fare type, destination, and Marco Polo Club tier. You can find your specific allowance detailed on your e-ticket or by using the 'Manage Booking' feature on our website or app. General guidelines are also available on the Cathay Pacific website.

Q: How do I request a special meal?

Special meals can be requested at least 24 hours before your flight's scheduled departure time through the 'Manage Booking' section on the Cathay Pacific website or mobile app. A wide range of dietary options are available.

Q: What should I do if my baggage is delayed or lost?

If your baggage hasn't arrived, please report it immediately to Cathay Pacific's baggage services desk at the arrival airport before leaving the baggage reclaim area. You will need your baggage tag and flight details. You can track the status of your delayed baggage online using the reference number provided.

Q: How do I check-in for my flight?

You can check-in online via the Cathay Pacific website or mobile app from 48 hours to 90 minutes before departure. Airport self-check kiosks and counter check-in are also available. We recommend online check-in for a smoother airport experience.

Cathay Pacific Contact Information

8 Scenic Road, Hong Kong International Airport, Lantau, Hong Kong

Need immediate assistance?

+1 (800) 233-2742

Main Customer Service Line

Quick Contact

Main Line +1 (800) 233-2742

Baggage Services contact airport-specific Cathay Pacific baggage offices

Lost & Found +1 (877) 609-2233

Accessibility +1 (855) 781-7104

Group Reservations +1 (866) 892-2598

Numbers verified December 31, 2025

Quick Access

Online Check-In

Check in 24h before departure

Manage Booking

View or change your reservation

Flight Status

Track flights in real-time

Chat & Messaging

Connect with Cathay Pacific through messaging

Send a message via WhatsApp

Messenger

Chat on Facebook Messenger

International Contact Numbers

Call Cathay Pacific from anywhere in the world

🇺🇸

United States

Toll Free

+1 866 892 2088 Call

🇨🇦

Canada

Toll Free

+1 833 933 1333 Call

🇬🇧

United Kingdom

+44 20 7660 8479 Call

🇦🇺

Australia

+61 2 9220 8888 Call

🇩🇪

Germany

+49 69 71007626 Call

Customer Service Tips

Get the best experience when contacting Cathay Pacific

Best

Early mornings (before 9 AM) and late evenings (after 7 PM)

Good

Mid-week days (Tuesday to Thursday)

Avoid

Monday mornings, Friday afternoons, and peak travel times

Urgent Issues

Call the customer service line directly

Immediate travel disruptions
Flight rebooking
Time-sensitive changes

Booking Changes

Use 'My Trips' online or call for complex changes

Simple changes via website/app
Seat selection
Call for special requests

General Inquiries

Website FAQs, app chat, or social media

Policy questions
Non-urgent queries
Twitter/Facebook for quick responses

Have your booking reference (PNR) and Marco Polo Club membership number ready before contacting.
Be specific and clear about your issue or question to help the agent assist you efficiently.
Utilize the Cathay Pacific website's FAQ and 'Manage Booking' sections first, as many common issues can be resolved online.
Keep a record of your conversation, including agent names, reference numbers, and the date/time of contact.
If calling, try to use a quiet environment to ensure clear communication.

Frequently Asked Questions

Common questions about Cathay Pacific customer service

01 How can I change or cancel my flight booking?

You can modify or cancel most bookings through the 'Manage Booking' section on the Cathay Pacific website or mobile app. Depending on your fare type, fees or fare differences may apply. For complex changes or specific fare types, please contact customer service.

02 What is my baggage allowance?

03 How do I request a special meal?

04 What should I do if my baggage is delayed or lost?

05 How do I check-in for my flight?

Can't find what you're looking for? Contact Cathay Pacific customer service directly.

About Cathay Pacific Customer Service

Cathay Pacific, Hong Kong's flag carrier, is renowned for its premium travel experience and extensive network across Asia and beyond. When you need assistance, Cathay Pacific offers several convenient ways to reach their customer service team. Your primary resources include their official website and the Cathay Pacific mobile app.

For immediate support, explore the comprehensive FAQs and booking management tools available on their website. The mobile app also features a useful chat function, ideal for quick queries and general assistance. Direct phone numbers are provided on their website, tailored for various regions worldwide, ensuring you can connect with local support when needed.

To ensure an efficient experience, always have your booking reference and any relevant details prepared before contacting them. Utilizing their self-service options online or through the app can often resolve common issues swiftly. For more complex matters, a direct phone call might be necessary, and checking their website for the most current contact information is always recommended.