Lufthansa

You can typically change or cancel your flight directly through the 'My Bookings' section on the Lufthansa website or mobile app. For certain fare types or complex changes, you may need to contact customer service. Fees may apply depending on your fare rules.

Baggage allowance varies by fare type, destination, and frequent flyer status. You can find detailed information on checked baggage and carry-on allowances, including dimensions and weight limits, on the Lufthansa website under 'Baggage Information' or by checking your booking confirmation.

Online check-in is available 23 hours before departure via the Lufthansa website or app. You can also check in at airport kiosks or the check-in counters. We recommend online check-in for convenience and to save time at the airport.

If you missed a connecting flight due to a delay with a preceding Lufthansa flight, please speak immediately with a Lufthansa ground staff member or proceed to the transfer desk at the airport. They will assist you with rebooking and provide further instructions.

If your flight was cancelled by Lufthansa, you are generally entitled to a refund or rebooking. You can initiate a refund request through the 'My Bookings' section online or by contacting customer service. Processing times may vary.

Your booking reference (also known as PNR or Record Locator) is a 6-character alphanumeric code. It can be found in your booking confirmation email, on your e-ticket, or at the top of your itinerary.