Swoop Airlines, Canada's former ultra-low-cost carrier, ceased operations on October 28, 2023, and fully merged into WestJet. This means that direct customer service for Swoop flights is no longer available. For any inquiries regarding past Swoop bookings, refunds, or services, customers should now direct their communication to WestJet, as they have absorbed all former Swoop operations and responsibilities.
To reach customer service for Swoop-related matters through WestJet, the most efficient methods include calling their primary support line, or visiting the WestJet website to utilize their contact forms or check their comprehensive FAQ section. While specific email addresses for direct Swoop inquiries no longer exist, WestJet's general contact channels are equipped to assist. Having your original Swoop booking reference, flight details, and any relevant documentation readily available will significantly expedite your service.
When contacting WestJet for former Swoop issues, clearly state that your inquiry pertains to a previous Swoop booking. Patience is key, especially given the transition. WestJet aims to provide seamless support for all integrated operations, so utilizing their established communication channels and providing complete information will ensure the most effective resolution to your query.