Best Times
- Early Morning: 6:00 AM - 8:00 AM local time
- Late Evening: After 8:00 PM local time
- Mid-Week: Tuesday, Wednesday, Thursday
Times to Avoid
- Monday Mornings: Highest call volume
- Lunch Hours: 11:00 AM - 2:00 PM
- Friday Afternoons: Weekend travel rush
- Holiday Periods: Major travel days
Alternatives to Calling
- Live Chat: Often faster than phone
- Twitter DM: @[Airline] for quick help
- WhatsApp: Available for many airlines
- App Messaging: In-app support features
Airline-Specific Recommendations

Aeromexico
For shorter wait times, try calling early mornings (before 9 AM local time), late evenings (after 6 PM local time), or mid-week (Tuesday to Thursday). Avoid peak hours such as Monday mornings, Friday afternoons, and during lunch hours.

Air Canada
The best times to call Air Canada customer service are typically early mornings (shortly after lines open), late evenings (before closing), and mid-week (Tuesday, Wednesday, Thursday). Avoid calling during peak hours (lunchtime, early evening), weekends, public holidays, or immediately after major flight cancellations/disruptions.

Air China Airlines
For shorter wait times, try calling Air China customer service during off-peak hours, such as early mornings (before 9 AM local time), late evenings (after 6 PM local time), or mid-week (Tuesday to Thursday). Avoid peak travel periods, holidays, and lunch breaks.

Air France
Best times to call are typically early mornings (before 9 AM local time), late evenings (after 6 PM local time), or during the middle of the week (Tuesday to Thursday) to avoid peak call volumes.

Air India Airlines
For potentially shorter wait times, contact Air India customer service during off-peak hours, typically very early mornings (IST) or late evenings (IST) on weekdays. Avoid peak business hours (10 AM - 5 PM IST) and weekends if your issue is not urgent.

Alaska Airlines
For the shortest wait times, we recommend calling early in the morning (6:00 AM - 9:00 AM PST) or late in the evening (8:00 PM - 11:00 PM PST) on weekdays (Tuesday, Wednesday, Thursday). Avoid calling during peak hours on Mondays, Fridays, or during major travel holidays.

Allegiant Air
The best times to call Allegiant Air customer service are typically early in the morning (shortly after opening) or late in the evening on weekdays. Avoid calling during peak lunch hours (12 PM - 2 PM local time) and generally on weekends, as wait times tend to be longer.

American Airlines
For shorter wait times, try calling during off-peak hours: early mornings (before 9 AM local time), late evenings (after 6 PM local time), or mid-weekdays (Tuesday-Thursday). Avoid Mondays, Fridays, and peak lunch hours.

ANA (All Nippon Airways)
For potentially shorter wait times, contact ANA customer service during off-peak hours, typically early mornings (e.g., 6 AM - 9 AM local time) or late evenings (e.g., after 8 PM local time) on weekdays. Avoid peak lunch hours and times immediately following widespread flight disruptions.

Avianca
Generally, early mornings (e.g., 7 AM - 9 AM local time) or late evenings (e.g., 8 PM - 10 PM local time) on weekdays tend to have shorter wait times. Avoid peak lunch hours and the periods immediately following major flight disruptions. Mid-week (Tuesday to Thursday) is often less busy than Monday or Friday.

British Airways
For shorter wait times, try calling early mornings (08:00 - 10:00 UK time) or late evenings (19:00 - 21:00 UK time). Mid-week (Tuesday to Thursday) is generally less busy than Mondays or Fridays. Avoid peak lunchtime hours.

Caribbean Airlines
The best times to call Caribbean Airlines customer service are typically early mornings (e.g., before 9 AM local time) or late evenings (e.g., after 8 PM local time) on weekdays, and generally avoid peak lunch hours (12 PM - 2 PM) and busy public holidays.

Cathay Pacific
For potentially shorter wait times, try calling during off-peak hours such as mid-morning (10:00 AM - 12:00 PM local time) or late afternoon (3:00 PM - 5:00 PM local time) on weekdays, avoiding early mornings, lunch hours, and evenings, as well as weekends.
Copa Airlines
Best times to call are generally early mornings (e.g., 6 AM - 9 AM local time), late evenings (e.g., 8 PM - Midnight local time), or mid-week (Tuesday-Thursday). Avoid calling during peak hours like Monday mornings, Friday afternoons, and weekend peak travel times for potentially shorter wait times.

Delta Air Lines
The best times to call are generally early mornings (e.g., 6:00 AM - 9:00 AM local time) or late evenings (e.g., after 9:00 PM local time) on weekdays, avoiding peak travel days like Mondays, Fridays, and holidays.

EL AL
For the shortest wait times, we recommend contacting EL AL customer service early in the morning (shortly after opening hours) or late in the evening on weekdays. Avoid calling during peak midday hours, especially on Mondays and Fridays, or during major holiday periods.

Emirates
For phone support, the best times to call are typically early mornings (e.g., 6:00 AM - 9:00 AM local time) or late evenings (e.g., 8:00 PM - 11:00 PM local time) to avoid peak call volumes during regular business hours and lunch periods.

Etihad Airways
Generally, the best times to call Etihad Airways customer service are during off-peak hours: early mornings (e.g., 6:00 AM - 9:00 AM local time), late evenings (e.g., 9:00 PM - 11:00 PM local time), or mid-week (Tuesday to Thursday), avoiding typical lunch hours and weekends.

Eva Airlines
For shorter wait times, we recommend calling mid-week (Tuesday to Thursday) between 10:00 AM - 12:00 PM or 3:00 PM - 5:00 PM local time. Avoid early mornings, lunch hours, and weekends if your issue is not urgent.

Flair Airlines
For potentially shorter wait times, try calling Flair Airlines customer service early in the morning (shortly after opening), late in the evening, or mid-week (Tuesday-Thursday) during non-peak hours.

Frontier Airlines
The best times to call Frontier Airlines customer service are typically early mornings (before 9 AM local time), late evenings (after 8 PM local time), or mid-week (Tuesday through Thursday). Avoid calling during peak hours like lunch breaks or immediately after a major flight disruption.

Hawaiian Airlines
Early mornings (e.g., 6:00 AM - 9:00 AM HST) or late evenings (e.g., 8:00 PM - 11:00 PM HST) on weekdays generally have shorter wait times. Avoid peak lunch hours and weekend afternoons.

Iberia
For shorter wait times, we recommend calling early in the morning (e.g., 8:00 AM - 10:00 AM local time) or late in the evening (e.g., after 8:00 PM local time) on weekdays. Avoid peak hours like lunchtimes and weekend mornings if your issue is not urgent.

ITA Airways
The best times to call ITA Airways customer service are generally early mornings (between 8:00 AM - 10:00 AM local time) or late evenings (after 8:00 PM local time) on weekdays. Avoid calling during peak hours such as lunchtimes (12:00 PM - 2:00 PM) and late afternoons, or immediately after major flight disruptions if your issue is not critical.

Japan Airlines
For shorter wait times, call early mornings (shortly after opening) or late evenings (an hour or two before closing) on weekdays. Avoid peak hours during lunch breaks, Monday mornings, and Friday afternoons.

JetBlue Airways
For the shortest wait times, try calling early in the morning (before 9 AM local time), late in the evening (after 8 PM local time), or during weekdays (Tuesday-Thursday) outside of peak lunch hours. Avoid calling on Monday mornings and Sunday evenings.

KLM Airlines
The best times to contact KLM customer service by phone are typically early mornings (before 9 AM local time), late evenings (after 6 PM local time), or during weekdays rather than weekends. Avoid peak lunch hours (12 PM - 2 PM).

Korean Air
For shorter wait times, try calling early mornings (shortly after opening hours) or late evenings on weekdays. Avoid peak hours during midday and weekends if your issue is not urgent.

Lufthansa
For phone support, the best times to call Lufthansa are typically early mornings (between 8:00 AM - 10:00 AM local time) or late evenings (after 6:00 PM local time) on weekdays. Avoid peak lunch hours (12:00 PM - 2:00 PM) and all day on weekends for potentially shorter wait times.

Norwegian Airlines
For potentially shorter wait times, we recommend calling during off-peak hours, typically early mornings (8-10 AM local time) or late afternoons (4-6 PM local time) on weekdays, avoiding lunch hours and Monday mornings.

Philippine Airlines
The best times to call Philippine Airlines customer service are generally early mornings (6:00 AM - 9:00 AM PHT) or late evenings (8:00 PM - 11:00 PM PHT) on weekdays. Avoid peak hours like lunch breaks and general business hours for shorter wait times.

Porter Airlines
Best times to call are generally early mornings (shortly after opening hours) or late evenings. Mid-week (Tuesday to Thursday) typically sees shorter wait times compared to Mondays and Fridays.

Qatar Airways
For potentially shorter wait times, it is generally recommended to call during off-peak hours such as late at night or early in the morning (based on the call center's local time). Avoid calling on Mondays, Fridays, or during peak holiday periods.

Singapore Airlines
Best times to call are typically early mornings (Singapore time, e.g., 8:00 AM - 10:00 AM SGT) or late evenings (8:00 PM - 10:00 PM SGT) on weekdays. Avoid peak lunch hours (12:00 PM - 2:00 PM SGT) and general holiday periods for shorter wait times.

Southwest Airlines
The best times to call Southwest Airlines customer service are generally early mornings (before 9:00 AM local time), late evenings (after 8:00 PM local time), and mid-week (Tuesday through Thursday). Weekends and Monday mornings are typically the busiest.

Spirit Airlines
Best times to call Spirit Airlines customer service are typically early mornings (e.g., 6:00 AM - 9:00 AM local time) or late evenings (e.g., 9:00 PM - 11:00 PM local time) on weekdays. Avoid peak midday hours and weekends if possible for shorter wait times.

Sun Country Airlines
The best times to call Sun Country customer service for potentially shorter wait times are early mornings (before 9 AM local time), late evenings (after 6 PM local time), and mid-week (Tuesday-Thursday). Avoid Mondays, Fridays, and peak holiday travel periods.

Swoop Airlines
For shorter wait times, we recommend calling our customer service lines during off-peak hours: early mornings (8 AM - 10 AM local time), late evenings (7 PM - 9 PM local time), or mid-week (Tuesday to Thursday). Avoid Mondays, Fridays, and peak midday hours (11 AM - 3 PM) when call volumes are highest.

Turkish Airlines
The best times to call Turkish Airlines customer service are generally early mornings (8:00 AM - 10:00 AM local time) or late afternoons/evenings (4:00 PM - 6:00 PM local time) on weekdays. Avoid peak hours during lunch (12:00 PM - 2:00 PM), Monday mornings, and Friday afternoons for potentially shorter wait times.

United Airlines
Best times to call are typically early mornings (6 AM - 9 AM local time for your region), late evenings (8 PM - 10 PM local time), and mid-week (Tuesday, Wednesday, Thursday). Avoid peak times like Monday mornings, Friday afternoons, and periods immediately following major flight disruptions.

Virgin Atlantic Airways
Best times to call are generally early mornings (between 8:00 AM - 10:00 AM local time) or late evenings (after 7:00 PM local time) on weekdays, and outside of peak lunch hours (12:00 PM - 2:00 PM). Avoid Monday mornings and Friday afternoons if possible, as these are often the busiest periods.

Volaris Airlines
Best times to call Volaris customer service are generally early mornings (6:00 AM - 9:00 AM local time) or late evenings (after 8:00 PM local time), and mid-week (Tuesday through Thursday). Avoid peak travel seasons, Mondays, Fridays, and major holidays for potentially shorter wait times.

Wow Airlines
For shorter wait times, we recommend calling between 8:00 AM - 10:00 AM or 7:00 PM - 9:00 PM (local time of our call centers), Monday through Friday. Mid-week (Tuesday-Thursday) generally sees lower call volumes than Mondays or Fridays.
Before You Call: Preparation Checklist
Frequently Asked Questions
When is the best time to call airlines?
Generally, the best times to call airlines are early mornings (6-8 AM), late evenings (after 8 PM), and mid-week (Tuesday through Thursday). Avoid Mondays, Fridays, and holiday periods when call volumes are highest.
How long are typical airline customer service wait times?
Wait times vary significantly by airline and time of day. During peak hours, waits can exceed 30-60 minutes. Off-peak times typically have wait times under 10-15 minutes. Using callback options when available can help avoid long holds.
What should I have ready before calling an airline?
Have your booking confirmation number, flight details, frequent flyer number, and a clear description of your issue ready. This helps agents resolve your concerns faster.
Are there alternatives to calling airline customer service?
Yes, many airlines offer live chat on their websites or apps, social media support via Twitter DM or Facebook Messenger, WhatsApp messaging, and self-service options for common tasks like seat changes and check-in.
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